BTR Frequently Asked Questions

1. What types of backup tapes can you restore?

We support all major formats, including LTO (LTO-1 through LTO-9), DLT, SDLT, AIT, DDS, 8mm, Travan, and more. If it's a magnetic tape, we can likely restore it—regardless of age or brand.

 

2. Can you restore data without the original backup software?

Yes. We specialize in software-independent restoration. Even if you no longer have the original backup software (e.g., Veritas, TSM, Commvault), we can extract and convert your data into usable formats.

 

3. What if I don’t know what’s on the tape?

No problem. We offer a tape inventory and cataloging service, where we scan and analyze the contents of each tape before performing a full restoration, helping you prioritize what to recover.

 

4. Is the process secure and defensible for compliance purposes?

Absolutely. All tape handling and data extraction is performed under strict chain-of-custody protocols, making our services suitable for legal, compliance, audit, and eDiscovery matters.

 

5. Can you restore data from damaged or degraded tapes?

In many cases, yes. We utilize forensic-grade tools and techniques to recover data from partially damaged or degraded media. Each tape is assessed to determine recovery feasibility.

 

6. How long does tape restoration take?

Timelines vary by project size and complexity. For small jobs, restoration can often be completed within a few business days. For larger archives, we provide a detailed schedule and updates throughout the process.

 

7. Do you offer on-site or remote services?

Yes. We offer on-site, remote, and secure offsite restoration options depending on your requirements, confidentiality needs, and IT policies.